Frequently Asked Questions

SJM Plumbing Services

Our Answers To Commonly Asked Questions To Help Address Any Concerns You May Have

Explore the following FAQs to find answers regarding our services and more. 

Our experienced team is dedicated to providing reliable plumbing and we strive to ensure that our customers are well-informed about our services.

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We provide services throughout South East Queensland, including the Gold Coast, Logan, Brisbane South Side and Ipswich regions.

All our tradesmen are fully qualified plumbers, drainers and gasfitters holding either a certificate III or certificate IV qualification. We are also qualified in Working at Heights and Confined Space and we are GCCC Accredited Contractors. 

Yes, we offer 24/7 emergency service for gas and plumbing related emergencies, including public holidays and weekends. 

At SJM Plumbing, we prioritise prompt service and can attend to your plumbing needs on the same day as your booking. Our skilled emergency plumbers are based in Mudgeeraba and are equipped to handle various issues, from leaking water pipes to blocked drains and broken taps. 

We provide comprehensive inspections, repairs and offer guidance on aftercare. 

Please note that a service fee is applied to cover overtime payments for our employees. Once our plumber assesses the issue, they will present you with options and up-front pricing for the required work. 

To learn more, call 0411 850 570 or visit our website

Our family business, with 25 years of experience, has been delivering plumbing solutions since 1998. We pride ourselves on providing quality services you can trust. 

Our regular operating hours are Monday to Friday, 6:30 am - 4:30 pm. However, we also offer a 24/7 emergency service, including weekends and public holidays. 

Upon completion of our job, we will provide a tax invoice. We accept payment via credit/debit cards or cash. 

Yes, our company holds the QBCC licence number 1137367. In Queensland, it is a requirement for all plumbing companies and plumbers to be licensed by the QBCC in order to carry out plumbing, drainage and gas work. 

Yes, all our plumbers are fully insured. We prioritise the safety of our customers and our team members and our insurance coverage provides added peace of mind. 

Absolutely! We stand behind the quality of our services, and all our work is guaranteed. Our services come with manufacturer warranties, ensuring that you receive reliable and long-lasting solutions. 

Booking an appointment with us is simple. Just give us a call at 0411 850 570 to speak to our friendly team. 

Alternatively, you can use the chat function on our website or visit our contact page at to send us a message.

If you're experiencing water gushing out of your downpipes or gutter, flooding, or slow draining, it indicates a potential blockage in your storm drain. 

Start by checking if your stormwater pit grates and gutters are clear of debris, including leaves and other obstructions.

If your stormwater system connects to the street, ensure there are no blockages at the outlet. If the problem persists, it may be necessary to employ a CCTV inspection and jet rodding of the drainage system for a thorough clearing.

Some blockages can be resolved quickly and easily. For instance, a blockage in a toilet caused by excessive paper can be cleared using a plunger or by pouring hot water down the toilet. 

Other blockages, such as those caused by fatty build up or tree roots, can be more severe. These types of blockages require specialist equipment like a jet rodding machine.

If the problem persists, it may be necessary to locate and excavate the drainage system to repair a collapsed drain or remove a section of the drain.

If you have been unsuccessful in unblocking your drain, please don’t hesitate to contact SJM Plumbing Services at 0411 850 570, and we will take care of everything for you.

If you suspect a gas leak, first turn off the gas supply at your gas metre or LPG cylinder. Shut down all gas and electrical appliances and open doors and windows for ventilation, if safe to do so. 

Extinguish any naked flames and avoid smoking or using aerosols. After taking these precautions, call SJM Plumbing and Services at 0411 850 570 for immediate detection and repair.

Yes, we provide comprehensive hot water system services. Whether you have a gas, electric, or solar hot water system, our skilled team is experienced in both repairs and replacements. If you're interested in a complimentary quote, please contact us at 0411 850 570. We'll be more than happy to assist you with your hot water needs.

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Contact Us Today!

If you have any additional questions or need further assistance, please don’t hesitate to contact us.